At RiosPets, we’re committed to helping you and your pet every step of the way. Whether you have a question about your order, shipping, or product details, we’re here to help.

Email Support: support@riospets.com

Shipping & Returns Inquiries: shipping@riospets.com

Phone / WhatsApp: +1 226-909-8970

We’re based in Thornhill, Ontario, Canada, and our mailing address is:

RiosPets
6D – 7398 Yonge St, Unit #2361
Thornhill, ON L4J 8J2
Canada

Our office handles customer support and correspondence — please note this is not a retail storefront.
We do our best to respond to all inquiries within 24 business hours.

For information about shipping, returns, or refunds, please refer to our policy pages in the footer section of our website.